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An interview with Royston & Lund

Posted on: Friday, August 30, 2019

This month, we caught up with Val Shakespeare, Sales Director at Royston & Lund to discuss her idea of a perfect home and top tips for working in the property sector.

Tell us about yourself

I have 38 years of experience in the property industry and I’ve worked for the company for 17 years. 

Tell us about Royston & Lund

Royston & Lund was founded in 1994 to offer a professional estate agency service in West Bridgford, Nottingham. Today, the business still operates from the same premises on Gordon Road; a prime position right in the heart of West Bridgford town centre.

In 2018, we opened a second office in Keyworth, which is also thriving. We now employ 25 staff and are ranked by Rightmove as the leading estate agent in our area.

Describe your typical day

My typical day starts with an early morning team meeting to discuss events from the previous day as well as planning for the day ahead, sharing tips, knowledge and tea with our team. My role includes managing the sales office, head of new homes, HR, compliance, maintenance and facilities manager - as you can imagine, my days are often varied!

Why do customers choose Royston & Lund?

We are extremely proud to employ the most experienced and knowledgeable professionals in the area. We work as a team to provide a friendly, effective service. As independent agents we rely heavily on reputation. We endeavour to always do a fantastic job so that our clients recommend us time and time again.  After 25 years of operating in West Bridgford, we feel we have gained the trust of our community. As testament to this, we were named ‘Best Estate Agent in the UK’ at the prestigious ESTA awards in 2018.

What is next for the property market in your area? 

We are seeing a lot of new developments in our area.  Period properties in close proximity to the town centre are particularly sought after. There is a definite shortage of this style of property and we hope to see more of this style coming on to the market over the coming months.  

What charities do you support in your local area?

Last Christmas, we did some fundraising for a local homeless charity, The Friary, with the amazing help of the local community we managed to raise £550. This fantastic cause helps homeless and vulnerable adults to rebuild their lives by offering practical services, advice and emotional support.  We have also supported other charities such as, Children in Need, Comic Relief and Macmillan.

We sponsor local cricket teams, West Bridgfordians Cricket Club and Keyworth Cricket Club. In addition to this, we support four of our local schools with the Royston & Lund Sporting Achievement Award; the schools include Abbey Road, Pierrepoint Gamston, Edwalton and West Bridgford Juniors.  

If you became the Housing Minister for a day, what would you change?  

I would make the house buying process much simpler; I think one way of doing this would be by reintroducing the HiP (Home Information Pack). 

Can you give six tips for anyone who wants to work in the property sector? 

Tip 1

I believe solid customer service and excellent communication are the key skills for anyone looking to start off in the industry.  

Tip 2

Having empathy and patience with people is a must and a sense of humour often helps! 

Tip 3

An understanding of the property market is essential along with knowledge of different house types/styles/periods.  

Tip 4

Having a great understanding of the local market and the wider area as well; in terms of amenities, local schools, employers and events etc are invaluable knowledge for anyone looking to move to the area. 

Tip 5

Professionalism is a key point to remember when dealing with clients, solicitors and other professionals.

Tip 6

Master multi-tasking for those particularly busy periods!

What makes the perfect home for you? 

Modern, clean lines, a spacious ground floor space, plenty of light meaning lots of glass, a nice south facing garden, good local schooling and amenities in close proximity.  Oh, and somewhere with enough space for my two chocolate Labradors.   

Do you have any news you would like to share?

We have just celebrated our 25th birthday! I am so immensely proud of the team’s hard work throughout the years, we have managed to maintain an excellent rapport within the West Bridgford and Keyworth communities. We want to say a big thank you to our customers and we look forward to continuing to offer them great advice and the best possible service.

For more information regarding membership to The Guild of Property Professionals email parklane@guildproperty.co.uk or to see more click here.

What Our
Clients Say

"

I would highly recommend Hardings. Their knowledge of the local area is outstanding, and they give honest and reliable advice. They have always been my partner of choice when buying and selling.

Rhiannon Prothero

"

Have used Hardings for many year on both personal and commercial property deals. Have always found them to be transparent, honest, authentic, and a pleasure to work with. Will continue to use in the future.

TB

"

I would highly recommend Hardings Estate Agents. They have excellent knowledge of Windsor and the surrounding areas, and are extremely professional, responsive and courteous. I would not hesitate to using them again the future. I recently dealt with Milica who was instrumental in securing us our new home in Windsor as well as the sale of our existing property. She was a fab negotiator and a real pleasure to work with from beginning to end. Thank you!

Jonathon Beresford

"

Hardings of Windsor managed our purchase with complete professionalism and went over and above in my opinion to manage the transaction and chain, resulting in a really smooth purchase. Milica at Hardings constantly provided timely updates and managed respective solicitors and the chain effectively, always responding quickly to queries. The whole transaction would not have happened without Milicas' focus on making all parties comfortable and satisfying all queries, not only professional but a delightful and welcoming personal approach that was a constant throughout. Thanks Hardings! Thanks Milica!

Stuart Blatch

"

I would recommend using Hardings estate agents when buying or selling your property. Dominic (Scully) was always available, helpful and genuinely interested in my purchase and always calm and compassionate. If I ever move again my first choice will be Hardings.

Cath Powell

"

Dom and the team at Hardings were so helpful and efficient when I purchased my flat - friendly and professional service and kept us up-to-date the whole way through the process. It was my first time buying and so was very nervous but they helped me feel at ease.

Freppell

"

We bought and sold through Hardings and can't recommend their professional service enough. The whole Team are really lovely, we were kept informed throughout the process and never had to chase anything.

Natalie Quint

"

I used Hardings when I bought my property as well as when I sold it and the service has been fantastic both times. I very much recommend Hardings!

Therese Jouini

"

We recently purchased our new home with Hardings Estate Agents. The whole team there were very helpful and flexible with us, arranging viewings quickly on the same day. They were always quick to respond and if ever our point of contact was not there, the service did not change as they work well together as a team. We received a personalised service, which allowed the sale to proceed quickly. Thank you all and we recommend Hardings Estate Agents without hesitation.

Mike B

"

What a pleasure it was to deal with Milica from Hardings. She sourced the perfect property for me and my family (while we were still abroad) and worked endlessly to put the deal together. I would give more than 5 stars if at all possible!

C D

"

Fantastic customer service and made what could have been stressful a total breeze. Dominic and Louisa were brilliant in helping me and my parents buy and sell our houses - reliable, helpful and thoughtful. Thank you!

Eloise Harris

"

Thank you, Dominic and Louisa - having not moved for over 30 years you helped me all the way, step by step. You were always polite, communicative, reassuring and very supportive. Would recommend Hardings wholeheartedly.

Anna Bowen
How Much is Your Property Worth?

How Much is Your Property Worth?

A senior member of our sales team will visit your property to discuss current market trends and how your home; based on size, condition and location should be pitched to achieve the best possible price and buyer. Coupled with an excellent understanding of the local market we do a detailed analysis of what else has sold and what is coming onto the market so we can give you the best chance to capitalise on your biggest asset.

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